STANDARD RETURNS POLICY
If you are unsatisfied with your purchase, returns and exchanges of goods in perfect condition will be accepted if returned within 14 days of purchase. To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging with labels attached.
We will issue your credit note/refund within 7 working days of receipt of your return. Once the credit note /refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
Please Print off this Returns Form
Items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion.
Please note we do not accept returns on sale items. Sale items may only be exchanged for another size/product or a credit to an e wallet account.
As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail.
As soon as we receive your returned item we will organise the exchange, credit note or refund for you and email you (within 3 working days) to let you know when this has been arranged.
Distance Selling Regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Alexander Jeans for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address given. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
I want to EXCHANGE an item:
Please complete your request for either exchange or refund on the returns form provided. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please send the returns form back and we will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us. We will refund the original postage costs for all faulty items.
I have received an incorrect item
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please send the returns form back and we will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us. We will refund the original postage costs for all incorrect items.